Terms of service

1. Introduction

These Terms and Conditions govern your use of the Firenze Moda website and your purchase of products from us. By browsing our website or placing an order, you agree to these terms. If you do not agree with these terms, please do not use our website.

Please read these Terms and Conditions together with our Shipping Policy, Return & Refund Policy, and Privacy Policy, which form part of these terms.

2. Who We Are

Firenze Moda, 71-61 Austin St, Flushing, NY 11375, United States

Phone: +1 718-268-2000
Email: info@firenzemodanyc.com

Opening Hours: Monday–Sunday, 11:00 AM–8:00 PM
Time Zone: (GMT-05:00) EST

3. Eligibility

You must be at least 18 years old, or the age of majority in your state, to place an order with us. By placing an order, you confirm that you meet this requirement and that the payment method you use belongs to you or that you are authorized to use it.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, materials, and other product information are accurate. Please note:

  • Product photographs are for illustration purposes and colors may vary depending on your device or screen settings.
  • Product dimensions and measurements may have minor variations.
  • Product availability may change without notice.
  • We may update, modify, or discontinue products from time to time.

All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you and provide an appropriate option, which may include a replacement, an updated delivery date, or a full refund.

5. Product Use and Care

Products should be used and cared for according to the care instructions provided with the product or displayed on the product listing.

We are not responsible for damage resulting from improper use, incorrect care, unauthorized alterations, or use contrary to the product instructions.

6. Prices and Payment

All prices are displayed in US dollars (USD) unless otherwise stated. Applicable sales tax and any other applicable charges will be calculated and displayed at checkout.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.

If a product is listed at an incorrect price due to a typographical, technical, or system error, we reserve the right to cancel the order. If payment has already been received, you will receive a full refund.

Payment is processed through our available payment providers. We do not store your complete payment card information.

7. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products. An order confirmation email confirms that we have received your order, but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order for reasons including:

  • The product is unavailable.
  • There is an error in the product description or price.
  • Payment authorization cannot be obtained.
  • We suspect unauthorized or fraudulent activity.
  • The delivery address is outside our service area.

If we cancel an order after payment has been received, we will issue a full refund.

8. Shipping

We ship products within the United States unless otherwise stated on the website.

Delivery times, processing times, shipping charges, and other delivery information are provided in our Shipping Policy. Delivery dates are estimates and may be affected by circumstances outside our reasonable control.

9. Cancellations, Returns, and Refunds

Orders may be canceled before 3:00 PM Eastern Time on the day the order is placed. After this time, or once an order has shipped, cancellation may no longer be possible.

Returns and refunds are subject to the conditions described in our Return & Refund Policy.

Unless otherwise stated in our Return & Refund Policy, customers may request a return within 30 days of delivery.

10. Your Account

If you create an account with Firenze Moda, you are responsible for keeping your account information and login credentials secure.

You are responsible for activity conducted through your account. If you believe that your account has been accessed or used without authorization, please contact us promptly.

We reserve the right to suspend or terminate an account that violates these Terms and Conditions.

11. Acceptable Use

You agree not to use our website to:

  • Violate any applicable law or regulation.
  • Provide false, misleading, or fraudulent information.
  • Infringe intellectual property or other rights.
  • Introduce malware or other harmful software.
  • Attempt unauthorized access to our website or systems.
  • Scrape, copy, or collect website content or customer information through automated methods without permission.
  • Harass, threaten, or abuse our employees, representatives, or customers.

We may restrict or terminate access to our website where these terms are violated.

12. Intellectual Property

All website content, including product descriptions, photographs, graphics, logos, text, designs, and page layouts, belongs to Firenze Moda or is used with appropriate permission.

You may not copy, reproduce, republish, distribute, modify, or commercially use our website content without our prior written permission.

Third-party names, trademarks, and brand names remain the property of their respective owners.

13. Reviews and Customer Content

If you submit a review, photograph, comment, or other content to us, you confirm that you have the right to submit that content and that it does not violate another person's rights or any applicable law.

By submitting content, you grant Firenze Moda a non-exclusive, royalty-free right to display and use that content in connection with our business.

We may remove content that is unlawful, misleading, offensive, or otherwise inappropriate.

14. Third-Party Links

Our website may contain links to third-party websites or services. These websites are operated independently from Firenze Moda.

We are not responsible for the content, availability, products, services, or privacy practices of third-party websites.

15. Warranties and Disclaimers

We aim to ensure that products are accurately described and meet applicable legal requirements.

If a product arrives damaged, defective, or materially different from the product ordered, please contact us and refer to our Return & Refund Policy for available remedies.

To the fullest extent permitted by law, our website and its content are provided without warranties beyond those required by applicable law. We do not guarantee that the website will always be available, uninterrupted, or completely error-free.

Nothing in these terms limits any consumer rights or warranties that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Firenze Moda's total liability relating to an order will not exceed the amount paid for the products giving rise to the claim.

We are not responsible for indirect, incidental, or consequential losses to the extent permitted by law, including loss of profits, loss of data, or loss of use.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited.

17. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold Firenze Moda harmless from claims, losses, damages, liabilities, and reasonable legal expenses arising from your violation of these Terms and Conditions or your misuse of our website or products.

18. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

19. Changes to These Terms

We may update these Terms and Conditions from time to time. The version published on our website at the time you place an order will generally apply to that order.

20. Governing Law

These Terms and Conditions are governed by the laws of the State of New York and applicable federal laws of the United States.

Any dispute arising from these terms or your use of our website will be handled by the appropriate state or federal courts located in New York, subject to applicable law.

Nothing in these Terms and Conditions affects any rights you may have under applicable federal, state, or local consumer protection laws.

21. Severability and Entire Agreement

If any provision of these Terms and Conditions is determined to be invalid or unenforceable, the remaining provisions will continue in effect.

Together with our Shipping Policy, Return & Refund Policy, and Privacy Policy, these Terms and Conditions constitute the agreement governing your use of our website and purchase of products from Firenze Moda.

22. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Store Name: Firenze Moda
Address: 71-61 Austin St, Flushing, NY 11375, United States

Phone: +1 718-268-2000
Email: info@firenzemodanyc.com

Opening Hours:
Monday - Sunday: 11:00 AM–8 PM

Time Zone: (GMT-05:00) EST