Shipping policy

Thank you for choosing to shop with Firenze Moda. We want your clothing order to arrive safely and on time. Below is everything you need to know about our shipping process.

Shipping Locations

We currently ship within the United States only. We do not currently offer international shipping.

Shipping Cost

Free shipping is available on all orders, with no minimum purchase required.

Handling Time

We process orders seven days a week, Monday through Sunday. Orders are generally prepared and handed to the carrier within 1–2 business days after purchase.

Carrier pickup and delivery services may be limited on Sundays and federal holidays. Orders processed on these days may be handed to the carrier on the next available business day.

Estimated Delivery Time

Once your order has shipped, delivery typically takes 3–5 business days, depending on your delivery location.

Business days generally mean Monday through Friday, excluding federal holidays. Including handling time, most orders are expected to arrive within approximately 4–7 business days after the order is placed.

Delivery estimates are not guaranteed and may vary depending on the carrier and destination.

Our Shipping Carriers

We may ship orders using established carriers such as:

  • FedEx
  • UPS
  • DHL

The carrier used for your order may vary depending on your delivery address and shipping requirements.

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 24 hours to become active after the carrier receives the package.

If Your Order Has Not Arrived

If your order has not arrived within the estimated delivery timeframe, please contact us at info@firenzemodanyc.com.

We will review the shipment information and, when appropriate, contact the carrier to investigate the delivery status.

Lost Packages

If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We may contact the shipping carrier and open an investigation or claim where applicable.

If the carrier confirms that the package has been lost, we will work with you to provide an appropriate resolution, which may include:

  • A replacement, subject to product availability; or
  • A full refund

Undelivered and Refused Packages

If a package is returned to us because it was refused, not collected, or could not be delivered, please contact us to discuss the available options.

Additional shipping charges may apply if a package needs to be reshipped due to circumstances caused by the customer, such as refusal of delivery or failure to collect the package.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your order.

If an order is returned to us because the shipping address provided at checkout was incorrect or incomplete, additional shipping charges may apply if you request that the order be reshipped.

Changes to Your Shipping Address

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will try to accommodate address changes before the order is shipped. Once an order has been handed to the carrier, we may no longer be able to change the delivery address.

Changing or Canceling an Order

If you need to change or cancel an order, please contact us within 2 hours of placing the order.

After this period, or once the order has entered processing or shipped, changes or cancellation may no longer be possible.

Please refer to our Return & Refund Policy for information about returns after delivery.

Delays Outside Our Control

We make reasonable efforts to meet the estimated delivery times. However, shipping delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Transportation disruptions
  • Labor strikes or disputes
  • Carrier service interruptions
  • High seasonal shipping volumes
  • Other unforeseen circumstances

When possible, we will provide updates regarding significant shipping delays.

Significant Delays

If we are unable to ship your order within the timeframe stated at the time of purchase, we will contact you as soon as reasonably possible.

Depending on the circumstances, you may have the option to accept a revised shipping timeframe or cancel the order for a full refund, subject to applicable law.

Nothing in this Shipping Policy affects your rights under applicable federal, state, or local consumer protection laws.

Contact Us

If you have questions about shipping or the status of your order, please contact us:

Store Name: Firenze Moda
Address: 71-61 Austin St, Flushing, NY 11375, United States

Phone: +1 718-268-2000
Email: info@firenzemodanyc.com

Opening Hours:
Monday - Sunday: 11:00 AM–8 PM

Time Zone: (GMT-05:00) EST