Payment Policy

At Firenze Moda, we offer secure payment options and clear payment terms to make checkout simple and convenient.

Accepted Payment Methods

We accept the following payment cards:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • Mastercard
  • Visa

Prices and Currency

All prices on our website are displayed in US dollars (USD $).

Applicable state and local sales taxes are calculated at checkout based on your delivery address and displayed before you confirm your order.

Shipping is free on all orders, so no additional delivery charge will be added at checkout.

Payment Security

Protecting your payment information is important to us.

  • Payment transactions are protected using SSL encryption.
  • Payments are processed through trusted payment providers that use appropriate industry security standards.
  • We do not store your complete payment card details.
  • We do not have access to your full card number.

How Payment Is Taken

Payment is due when you place your order. Your selected payment method is charged at checkout after the payment is successfully authorized.

Once your payment has been confirmed, you will receive an email containing your order details.

Orders are processed seven days a week. After payment is confirmed, orders are generally prepared and handed to the carrier within 1–2 business days.

If a Payment Fails

If your payment is declined or authorization cannot be completed, your order cannot be processed.

A payment may fail because of:

  • Incorrect card information
  • An expired card
  • Insufficient available funds
  • Incorrect billing information
  • A security verification by your bank or card issuer

You may try again using the same payment method or choose another available payment method.

If the issue continues, we recommend contacting your bank or card issuer, as we may not receive the specific reason for a declined transaction.

For payment-related questions, you can contact us at info@firenzemodanyc.com.

A declined payment attempt may sometimes result in a temporary authorization hold. This is not a completed charge, and the release time is determined by your bank or card issuer.

Billing Information

Please ensure that the billing information you provide matches the information registered with your payment method, including your billing address and ZIP code.

Incorrect or incomplete billing information may result in an order being delayed, held for verification, or canceled.

We may also hold or cancel an order if a payment appears to be unauthorized or fraudulent. If we cancel an order after payment has been received, the amount paid will be refunded.

Questions

If you have questions about payments, billing, or a charge you do not recognize, please contact us:

Store Name: Firenze Moda
Address: 71-61 Austin St, Flushing, NY 11375, United States

Phone: +1 718-268-2000
Email: info@firenzemodanyc.com

Opening Hours:
Monday - Sunday: 11:00 AM–8 PM

Time Zone: (GMT-05:00) EST