FAQ

What payment methods does Firenze Moda accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro.

What currency are your prices in?

All prices are displayed in US dollars (USD). Applicable sales tax is calculated at checkout.

Do you offer free shipping?

Yes. Free shipping is available on all orders within the United States.

Where do you ship?

We currently ship to addresses within the United States only. International shipping is not currently available.

How long does shipping take?

Orders are generally processed within 1–2 business days. After shipment, delivery typically takes 3–5 business days. Most orders arrive within approximately 4–7 business days after being placed.

Which shipping carriers do you use?

We may ship orders through FedEx, UPS, or DHL, depending on the delivery address and shipping requirements.

How can I track my order?

After your order ships, we will send you a shipping confirmation email with tracking information. Tracking may take up to 24 hours to become active.

Can I cancel my order?

You can request cancellation before 3:00 PM New York time on the day your order is placed. Once an order has been processed or shipped, cancellation may no longer be possible.

What is your return period?

You can request a return within 30 days of delivery, subject to our Return & Refund Policy.

What condition must clothing be in to be returned?

Returned items should be unworn, unwashed, unused, and in their original condition, with original labels and accessories where applicable.

Do you offer free returns?

Yes. Approved returns are provided with a prepaid return label, and no restocking or processing fees are charged.

Do you offer exchanges?

We do not offer direct exchanges. If you need a different size, color, or item, you can return the original item for a refund and place a new order.

How long does a refund take?

Once your return is received and approved, the refund is usually processed within 7 business days to your original payment method. Your bank or payment provider may require additional time to post the refund.

What if I receive a damaged or incorrect item?

Contact us as soon as possible, preferably within 30 days of delivery, and provide clear photos of the item, packaging, and shipping label. We will review the issue and provide an appropriate solution.

Is my payment information secure?

Yes. Payment transactions are protected using SSL encryption, and payments are processed through payment providers using appropriate security standards. We do not store your complete card details.

What should I do if my payment fails?

Check your card details, billing information, card expiration date, and available funds. You can also try another payment method. If the problem continues, contact your bank or card issuer.

What happens if my package is lost?

Contact us within 7 days of the expected delivery date. We can investigate the shipment with the carrier. If the package is confirmed lost, we may provide a replacement, subject to availability, or a full refund.

Can I change my shipping address?

Contact us as soon as possible after placing your order. We may be able to update the address before shipment. Once the order has been handed to the carrier, changes may no longer be possible.

How can I contact Firenze Moda?

Store Name: Firenze Moda
Address: 71-61 Austin St, Flushing, NY 11375, United States

Phone: +1 718-268-2000
Email: info@firenzemodanyc.com

Opening Hours:
Monday - Sunday: 11:00 AM–8 PM

Time Zone: (GMT-05:00) EST